Privacy Policy – Cloudbet Pakistan Data Protection & Your Rights

This Privacy Policy ("Policy") explains how Cloudbet ("we", "us", "our") collects, uses, stores, shares, and protects personal information from users who register and interact with the Cloudbet Platform at cloudbet-jit.com. It applies to all Cloudbet services — sports betting, casino games, virtual sports, and all associated features available to users in Pakistan.

Cloudbet is committed to handling your personal data responsibly and transparently. We only collect what we genuinely need, we use it only for the purposes described in this Policy, and we protect it using robust security measures. We do not sell your personal data, and we never have.

By registering a Cloudbet account or using the Cloudbet Platform in any way, you confirm that you have read and understood this Privacy Policy. This Policy should be read alongside Cloudbet's Terms and Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and Cloudbet.

Cloudbet collects personal data in several ways — information you give us directly, information generated automatically when you use our Platform, and in some cases, information from third-party sources. Here is a clear breakdown:

2.1 Information You Provide Directly

When you register a Cloudbet account or interact with our Platform, you provide us with:

• Identity information: Full legal name, date of birth, gender, and CNIC (Computerised National Identity Card) number — required for identity verification (KYC).
• Contact information: Mobile phone number, email address, and residential address in Pakistan.
• Payment information: Your Easypaisa or JazzCash mobile wallet number, NayaPay or SadaPay account details, IBFT bank account details, or Visa/Mastercard card number (partial — Cloudbet never stores full card numbers). Payment data is used solely to process your deposits and withdrawals on Cloudbet.
• Account credentials: Username and hashed password. Cloudbet never stores your password in plain text.
• Communications: Messages you send to Cloudbet's support team via live chat, email, or any other channel.
• KYC documents: Scanned or photographed copies of your CNIC, proof of address, or payment method confirmation — provided when completing identity verification on Cloudbet.

2.2 Information Collected Automatically

When you use the Cloudbet Platform, certain information is collected automatically by our systems:

• Device information: Device type, operating system, browser version, screen resolution, and unique device identifiers.
• Log data: IP address, login timestamps, pages visited on Cloudbet, time spent on each page, and error logs.
• Usage data: Bets placed on Cloudbet (amount, selection, sport, market, outcome), games played, session duration, deposit and withdrawal history.
• Location data: General geographic location inferred from IP address. Cloudbet does not use GPS or precise location tracking.
• Cookies and similar tracking technologies: See Section 7 for full details of Cloudbet's cookie policy.

2.3 Information From Third Parties

Cloudbet may receive information about you from:

• Identity verification providers: Third-party services used to verify your CNIC and confirm your identity for KYC compliance.
• Payment processors: Confirmation of successful deposits or withdrawals via Easypaisa, JazzCash, or other payment providers.
• Fraud prevention services: Risk signals that help Cloudbet detect suspicious account activity or fraudulent transactions.

Cloudbet uses your personal data only for purposes that are necessary, proportionate, and clearly described here. We do not use your data for purposes beyond what is listed below without first seeking your consent or being required to do so by law.

• Account creation and management: Setting up and maintaining your Cloudbet account, processing logins, and managing account settings.
• Identity verification (KYC): Confirming your age, identity, and address as required by our anti-money-laundering and responsible gaming obligations. Cloudbet is required to complete KYC before processing withdrawals above certain thresholds.
• Processing bets and payments: Accepting deposits, settling bets, calculating payouts, and processing withdrawals to your Easypaisa, JazzCash, or bank account.
• Customer support: Responding to your queries, resolving disputes, and investigating complaints related to your Cloudbet account.
• Fraud and security: Detecting and preventing fraudulent transactions, money laundering, multiple account abuse, and unauthorised access to Cloudbet accounts.
• Responsible gaming: Monitoring betting patterns for signs of problem gambling, enforcing deposit limits and self-exclusion choices that you have set on Cloudbet, and flagging accounts that may require intervention.
• Legal compliance: Meeting our obligations under applicable laws, including responding to lawful requests from authorities and maintaining financial records as required by law.
• Platform improvement: Analysing anonymised, aggregated usage data to improve Cloudbet's platform performance, fix bugs, and develop new features.
• Marketing communications: Sending you promotional emails or SMS messages about Cloudbet offers and features — only if you have opted in to receive them. You can opt out at any time through your Cloudbet account settings or by contacting support.

Cloudbet processes your personal data on one or more of the following legal grounds, depending on the purpose:

• Contractual necessity: Processing required to deliver the services described in Cloudbet's Terms and Conditions — such as creating your account, processing bets, and paying out winnings.
• Legal obligation: Processing required to comply with applicable laws — such as anti-money-laundering (AML) requirements, age verification obligations, and tax record-keeping.
• Legitimate interests: Processing carried out for Cloudbet's legitimate business interests — such as fraud detection, security monitoring, and platform improvement — provided these interests are not overridden by your privacy rights.
• Consent: Processing that requires your explicit agreement, primarily marketing communications. Where Cloudbet relies on consent, you have the right to withdraw it at any time.

Cloudbet does not sell your personal data to any third party, full stop. However, we do share certain data with trusted partners and service providers where necessary to operate Cloudbet's Platform properly. All third parties who receive your data from Cloudbet are contractually bound to protect it and use it only for the specified purpose.

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking networks, and card payment processors receive only the transaction data necessary to process your specific deposit or withdrawal on Cloudbet.
• Identity verification services: Third-party KYC providers who help Cloudbet verify your CNIC and confirm your identity. These providers are bound by strict data handling agreements.
• Fraud prevention and AML services: Specialist providers who help Cloudbet identify suspicious transactions, multiple account abuse, and potential money laundering activity.
• Cloud infrastructure and hosting: Cloudbet's Platform is hosted on secure cloud infrastructure. Our hosting providers process technical data but have no access to user account data or betting history.
• Customer support software: The tools used by Cloudbet's support team to manage live chat and email communications with you.
• Regulatory authorities and law enforcement: Cloudbet will disclose user data to regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, court order, or lawful regulatory request. Cloudbet will notify affected users where legally permitted to do so.
• Business transfers: In the event that Cloudbet undergoes a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction. Cloudbet will notify affected users before their data is transferred to a new entity subject to a different Privacy Policy.

Cloudbet retains your personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by law. The specific retention periods Cloudbet applies are:

• Account data (name, contact details, account preferences): Retained for the lifetime of your Cloudbet account plus five years after account closure, to meet legal record-keeping obligations.
• Financial records (deposit and withdrawal history, transaction logs): Retained for seven years from the date of each transaction, in accordance with financial record-keeping requirements.
• KYC documents (CNIC copy, proof of address): Retained for the lifetime of your Cloudbet account plus five years after closure.
• Betting and gaming history: Retained for five years from the date of each bet or game session, to support dispute resolution and responsible gaming monitoring.
• Support communications: Retained for two years from the date of the last communication.
• Marketing preferences and opt-in records: Retained for the duration of your Cloudbet account and for three years thereafter.

After the applicable retention period expires, Cloudbet securely deletes or anonymises your data. Anonymised data — which cannot be used to identify you — may be retained indefinitely for statistical and analytical purposes.

Cloudbet uses cookies and similar tracking technologies on its Platform. A cookie is a small file placed on your device when you visit a website. Cloudbet uses cookies to make the Platform function correctly, to remember your preferences, and to understand how users interact with our services.

7.1 Types of Cookies Cloudbet Uses

• Strictly necessary cookies: Required for Cloudbet to function. These include session authentication cookies that keep you logged in, and security cookies that prevent cross-site request forgery attacks. These cannot be disabled.
• Functional cookies: Remember your preferences on Cloudbet — such as your chosen language, odds format, and preferred sports view. Disabling these won't break the Platform but will mean your preferences reset each session.
• Analytics cookies: Help Cloudbet understand how users navigate the Platform — which pages are most popular, where users drop off, and how long sessions last. This data is aggregated and anonymous. Cloudbet uses this to improve the user experience.
• Marketing cookies: Used to track which Cloudbet promotions or referral links brought you to the Platform, to correctly credit referrals under the Refer a Friend programme and to measure the effectiveness of campaigns. Only active with your consent.

7.2 Your Cookie Choices

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking strictly necessary cookies will prevent you from logging into your Cloudbet account. The demo panel below illustrates the types of cookies and your control over optional categories:

Cloudbet takes the security of your personal data seriously and implements multiple layers of protection to guard against unauthorised access, accidental loss, and misuse.

• SSL/TLS encryption: All data transmitted between your device and Cloudbet's servers is encrypted using industry-standard TLS (Transport Layer Security). The padlock symbol in your browser confirms this protection is active on every Cloudbet page.
• Encryption at rest: Sensitive data stored in Cloudbet's databases — including KYC documents and payment information — is encrypted at rest using strong encryption algorithms.
• Password hashing: Your Cloudbet password is never stored in plain text. It is hashed using a modern cryptographic hashing function before storage, so that even Cloudbet's own staff cannot read your password.
• Two-factor authentication (2FA): Cloudbet offers 2FA for all user accounts. We strongly encourage all Pakistani users to enable 2FA to add an additional layer of protection to their Cloudbet account.
• Access controls: Cloudbet's internal systems operate on a need-to-know basis. Only staff with a legitimate business reason can access user data, and all access is logged and audited.
• Regular security testing: Cloudbet conducts regular vulnerability assessments and penetration tests to identify and address security weaknesses before they can be exploited.

As a Cloudbet user, you have meaningful rights over the personal data we hold about you. These rights are not buried in the fine print — they are real, actionable, and Cloudbet is committed to honouring them promptly. Your rights are:

Cloudbet's Platform is strictly intended for adults aged 18 and above. Cloudbet does not knowingly collect personal data from anyone under the age of 18. If Cloudbet discovers that a user account has been created by or contains the personal data of a person under 18, that account will be immediately closed, all associated data will be securely deleted, and any balance in the account will be forfeited in accordance with Cloudbet's Terms and Conditions.

If you are a parent or guardian and believe your child has registered a Cloudbet account, please contact us immediately at support@cloudbet-jit.com so we can investigate and take appropriate action promptly.

Cloudbet may update this Privacy Policy from time to time to reflect changes in the law, changes to our services, or improvements to our data handling practices. When we make changes, the updated Policy will be published on this page with a revised "Last Updated" date at the top.

Where changes are material — meaning they significantly affect how Cloudbet processes your data or reduce your rights — we will notify you directly via email or via an in-platform notification at least 14 days before the changes take effect. This gives you time to review the updated Policy and, if you disagree with the changes, to request account closure before they apply to you.

For minor changes — such as corrections to wording, clarifications that do not affect the substance of the Policy, or updates to contact details — Cloudbet will update the Policy without providing advance notice beyond publishing the revised document on this page.

If you have any questions about this Privacy Policy, about how Cloudbet handles your personal data, or if you want to exercise any of your data rights, please contact us through any of the following channels:

• Email: support@cloudbet-jit.com — use the subject line "Privacy Enquiry" or "Data Rights Request" for faster routing.
• Live Chat: Available 24/7 on any Cloudbet Platform page. Our team responds in English and Urdu, typically within 60 seconds.
• FAQ: Many data-related questions are answered on Cloudbet's FAQ page.

Making a Complaint

If you are unhappy with how Cloudbet has handled your personal data and your complaint has not been resolved to your satisfaction by our support team, you have the right to lodge a complaint with the relevant data protection authority. Cloudbet takes all privacy complaints seriously and will work with you to reach a fair resolution wherever possible. We ask that you contact Cloudbet first so we have the opportunity to address your concerns before you escalate the matter externally.